Confrontation has had a negative confrontation for a while, as many people aim to avoid such encounters. Confrontation usually occurs when two or more people do not agree with each other about something. In the workplace, confrontation could occur surrounding matters of business management. Perhaps employees do not agree with the management style or particular protocols. A person could be confronted by their boss about a job that they didn’t do effectively, or an employee may confront a manager over a perceived slight. Regardless of the reason, people can learn to handle confrontation constructively by doing some of the following.
Be Blunt & Direct
Confrontation, especially from someone in a higher position, could be intimidating. However, it may be best to assert yourself as well. This demonstrates the grit and confidence needed for colleagues and managers to have more respect for your work. Addressing the issue head-on will dispel any uncertainties, resentment, tension, etc.
Go to the Source
If someone is not sure as to the details of an issue, it is best to speak directly to the individual(s) involved. Going over someone’s head or behind someone’s back can breed resentment and misunderstanding. It is always best to resolve any confusion and gain clarity from those directly involved before proceeding forward with any actions.
Empathy is the best to have when dealing with confrontation. Some people may feel inclined to take the encounter personally and become offended. However, it’s essential to put oneself in another person’s shoes. There might be a perspective that one isn’t seeing. Having empathy for someone’s dismay will help a person better understand the problem at hand.
Don’t Take It Personally
It’s admirable to care about the quality of one’s performance on the job. However, it is just as fundamental that people don’t attach their self-worth and esteem to the feedback they receive at work. Keep in mind that confrontation often provides us with valuable input if we use it constructively to do better in future endeavors. Taking things personally can build resentment, anger, and dismay in the workplace. Instead, approach confrontation with an open mind and a willingness to learn.